WE ARE HERE WHEN YOU NEED US!
To Our Valued Customers,
We appreciate your dedication during these unprecedented times as we work together to tackle the challenges associated with COVID-19. Now, more than ever, our communities are depending upon your capacity and our support to sustain vital production.
As an essential business, ASC Machine Tools, Inc. has been called upon to maintain operations, distribute critical parts and provide services that support our customer base. We are open and ready to support your needs.
We are adhering to safety guidelines.
Following precautionary guidelines outlined by the CDC, and the Cybersecurity and Infrastructure Security Agency (CISA) — including frequent hand washing, social distancing, and preventative facility cleaning — help us minimize the impact of COVID-19 on our customers, employees, suppliers and the communities where we operate.
We are accessible.
Support for critical components is just a phone call away. And, as an added measure of convenience, you can connect with ASC through our website where you have access to sales, spares, field service technical support, and customer service.
Thank you to our customer and partners in all you do to support our communities. We encourage you to call ASC Machine Tools Inc. at (509) 534-6600 with any additional questions or business matters.
We look forward to serving you now and in the future.
Remote Support - More valuable than ever!
EWON EXPEDITE SERVICE
For more than a decade ASC Machine Tools, Inc. has offered secure EWON Remote Access Service for all of it's rollforming lines. Many customers decided to go with the service and are now profiting from fast technical support - at no additional charge!
For ASC customers without EWON Remote Access we are excited to announce a new service option - “ASC EWON Expedite Service”
This service will allow ASC's engineering and field service team to access and troubleshoot your machine remotely via direct connect or Wi-Fi connection. The benefit will be reduced downtime and efficient optimization of your machine.
The process to request the remote service is very simple. Email or call our Customer Service Teams to request the "ASC EWON Expedited Service". Our team will send you an email outlining the program and ask you to return that email with your approval of the service.
Once confirmed, the EWON kit will then be sent to you including simple and clear instructions on how to link in our EWON to your ASC equipment (PLC, internet connection, and power supply).
EWON Expedite Service Kit
Once the connection is made, the troubleshooting process can begin. It’s that simple! For more information please contact us at (509) 534-6600 or use our contact forms.